Processing Times & Postage
When will my order to be dispatched?
Our current processing time is 3-5 working days from the day following when you placed your order (excluding weekends and public holidays).
Please note that if your order contains a pre-order item, your whole order will be shipped when the pre-order is ready to be dispatched.
How long will it take for my order to arrive after it has been dispatched?
All orders within Australia are sent regular via Australia Post or Australia Post Standard Tracked International Post for international orders. We have no control over the length of time it takes to arrive to you.
Once we have dispatched your order, a tracking number will be emailed to you (this could have filtered into your email 'junk' folder).
Do you cover 'lost' parcels?
Hello Sparkle cannot take responsibility for lost parcels once handed to Australia Post.
What do I do if my parcel is lost?
If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged.
What happens if I want to place another order?
If you would like to place another order and it is within 8 hours of your original order, we may be able to combine them and save you shipping costs.
Please email us the order numbers you wish to combine ASAP. If we can combine them, we will be able to refund you the additional postal charges.
If order numbers are not emailed within this time frame, the orders may not be combined and you must pay for the additional postage as these will be sent as separate parcels.