At Hello Sparkle we want our accessories to always look as good as the day you bought them. Let’s be honest though, sometimes we don’t always take care of our jewels like we should.
Accessories may be broken or damaged if they are dropped, mistreated, stored incorrectly or come in contact with beauty products and water.
How should I take my earrings off?
Take care when removing the earring back off the earring to prevent the earring back dislodging. Ensure that earrings are removed over a soft surface like carpet in case the accidentally fall.
What should I avoid?
Please avoid your earrings having direct contact with perfumes, cosmetics, hair products, moisturisers and water.
How do I clean my accessories?
Your accessories can be easily cleaned using a clean, soft jewellery polishing cloth.
How should I store my accessories?
Your earrings should be stored in a cool, dry and clean place. An earring board is the ideal way to store earrings. These boards ensure that your jewels dont scratch, get squashed and that all tassels and dangles are hanging correctly to avoid mishaps.
We do not recommend our products for use by children under the age of 3 due to risk of choking as most of our products include small pieces. Use of items on children should always be under supervision. Ink Jewel Designs will not be held responsible for any misuse of our products.
SHIPPING AND HANDLING
When will my order to be dispatched?
Our current processing time is 3-5 working days from the day following when you placed your order (excluding weekends and public holidays).
Please note that if your order contains a pre-order item, your whole order will be shipped when the pre-order is ready to be dispatched.
How long will it take for my order to arrive after it has been dispatched?
All orders within Australia are sent regular via Australia Post or Australia Post Standard Tracked International Post for international orders.
Currently, Australia Post domestic shipping usually takes between 7-14 working days and up to 35 days for international.
Once we have dispatched your order, a tracking number will be emailed to you (this could have filtered into your email 'junk' folder).
Do you cover 'lost' parcels?
Hello Sparkle cannot take responsibility for lost parcels once handed to Australia Post.
What do I do if my parcel is lost?
If your parcel has been lost during transit please contact Australia Post on 13POST. You will need to provide them with your tracking number and a customer enquiry will be lodged.
What happens if I want to place another order?
If you would like to place another order and it is within 8 hours of your original order, we may be able to combine them and save you shipping costs.
Please email us the order numbers you wish to combine ASAP. If we can combine them, we will be able to refund you the additional postal charges.
If order numbers are not emailed within this time frame, the orders may not be combined and you must pay for the additional postage as these will be sent as separate parcels.
We love to get feedback on our products and if for any reason you are not happy with your purchase, please feel free to email us and we will try to come up with a solution. We however do not accept refunds or exchanges for 'change of mind' purchases so please choose carefully and read the product descriptions.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
Your privacy is very important to us! Collection of your information is only used for the processing of your order and will not be passed on.
All images and written content remains the property of Hello Sparkle and can not be used without consent of the owner.
For more information about our privacy practices or if you have questions, please contact us by e‑mail at firstname.lastname@example.org